|Frequently Ask Questions
1) Do we need elaborate infrastructure and hardware to use Webguru?
No. To use Webguru, all you need is a PC with internet connection.
2) How easy is it to use Webguru?
You must know how to use anInternet browser, have basic word processing
skills, and have basic computer files management skills. You are not
required to know HTML or computer programming
3) How long can we expect service support from Serosoft?
4) Can we request for some changes in the features?
Webguru has been developed after taking extensive inputs from the
experts in the education industry. However, if you wish to customize
some features for your organization, we will be glad to help you and
fulfil your needs.
5) Can Webguru be implemented in phases to suit our budget?
Yes! We have a flexible price structure to suit every budge. You
can implement the system with some basic features to begin with and
then ramp up when you wish to.
6) What about training of staff?
UI of the system has been designed to be very user-friendly and
intuitive. However, Serosoft will provide extensive training until the
client feels confident about using the application. Additionally, user
manuals and other documentation will be provided to ease and expedite
the process of getting well-acquainted with Webguru.
7) Is Webguru secure?
Yes! It is
100% secured. The system has been designed to take complete care of our
clients' information security and confidentiality requirements.
8) Do we need additional staff for Webguru?
No! The Graphical User Interface (GUI) is very simple and intuitive.
All the teachers, students and administrators can handle it
independently with utmost ease.
9) What about after sales support from Serosoft ?
Serosoft will provide you with a 24x7, dedicated customer care
executive, who will ensure prompt resolution of any problems/ queries
from your side.